Guest satisfaction scores at properties trained to use the new tools increased substantially, including a 13.3 percent increase in “overall experience,” a 12 percent increase in “cleanliness of room,” and a 12.4 percent jump in “intent to recommend.”.
Every two weeks Green Lodging News posts a new guest column on its website. To learn more, click here, e-mail firstname.lastname@example.org, or call (800) 864-3676. “Through our consumer research, we found that no one hotel chain in the midscale category was recognized by consumers as being cleaner than others,” said Pohl. Interestingly, Pohl said one guest at a Best Western hotel complained that her allergies were aggravated after staying in a room. Green Lodging News is a Hasek Communications L.L.C. To read the complete case study, click here. Cintas recently introduced its first air-conditioning (A/C) coil cleaning service for the hospitality industry. A UV wand was placed on a stand in the room for two hours when the guest was not present. Again, it is high-touch areas that are targeted for inspection. “collaborative service” housekeeping program. Best Western-led research showed that its guests at times perceive housekeeping as an inconvenience during their stay.
Wherever Life Takes You, Best Western Is There® Nereye seyahat etmek isterseniz isteyin bir Best Western Otel'i bulursunuz.
This program is our way of re-engineering housekeeping efforts to provide superior customer care to each and every one of our guests night in and night out.”, Prior to the program roll-out in 2012, Best Western implemented a pilot program to test the new cleaning tools at select properties across North America. We believe this program will help us do just that.”.
Best Western GB has partnered with Quality in Tourism (QT) to adopt a new gold standard for anti-Covid-19 across all its hotels which we believe makes them the safest hotels in Great Britain. Green Lodging News, published by Hasek Communications L.L.C., is lodging's leading environmental news source and consists of this website, a weekly Monday e-newsletter, weekly Wednesday Green Supplier Spotlight e-blast, and weekly Thursday Green Suppliers Spotlight e-blast. It will be interesting to see how the rest of our industry responds to I Care Clean. Many people are asking Is it safe to stay in hotels right now?
and the new kitemark is a response to these concerns for safety and cleanliness. In 2012, we became the first hotel brand to set a high-level of cleanliness with the roll out of our I Care Clean program in partnership with IDEO. The guest column also appears in the weekly e-newsletter.
Given this, the brand is building a “collaborative service” process so guests can choose the time they want their room cleaned (morning or afternoon) and the level of service they would like performed. “We’ve seen that thorough cleaning between stays and then putting customers in charge of their housekeeping options during their stays results in a higher level of guest satisfaction,” said Pohl. Best Western originated this new cleaning initiative after partnering with innovation and design firm, IDEO, whose research identified a lack of consumer confidence regarding hotel cleanliness within the midscale hotel market. Last year was spent on training.
Certified as a “Green Process” by the Green Clean Institute, ChemTron Coil Cleaning by Cintas enables hoteliers to lower their energy bills, extend the life of A/C units and improve indoor air quality.
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