Any thoughts on a solution? Yeah, i have the same problem. Change the assignment from 'Horizontal Scroll' to 'Keystroke Assignment'. I'm on the verge of buying this mouse as of right now I have a G703 with a faulty scroll wheel that I can't stand anymore. (I'm on a mac book pro using the USB receiver). Looking at the monitor, the CPU frequency goes up while it lags. I also noticed it has something to do with speed; very quickly scrolling up and down will 100% result in some missed lines, but pausing half a second between every scroll seems to work better. Had this mouse for couple of days, and everything was fine until today. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. tried playing some games, and that's where i really noticed it. I tried tweaking all the settings in 8.10.154 and that did not make a difference but now with 8.00.863 issue seems to be gone, or it's just a lucky coincidence. It's a major fail with MX Master 3 from Logitech. Logitech’s MX Master 3 might be the best mouse ever made.
Had this mouse for couple of days, and everything was fine until today. It works for me albeit not terribly smoothly but it works and reliably. Since I have the "3" connected the craft lacks as well. And while talking about Options software, I should mention that I also had input delay issues when using Smooth Scrolling — sometimes I needed to scroll a bit for it to kick in and start actually scrolling. Same here with a brand new MX Master 3. Mx master 3 scroll-wheel is without spokes, it detects scroll through electromagnet. When Options was installed, the scrollwheel failed to work like 70% of the time. I got a MX Master 3 in gray at release. Where is smart scrolling? I have exactly the same too. Same here with a brand new MX Master 3. I'm having the exact same issue. i just bought an MX Master 3 to replace my original MX Master and i'm having issues with scrolling. Did the new mouse make the same sound? Its also super apparent when you scroll up and down quickly. Thanks. But generally it's not a problem, just how they implemented the new wheel.
it doesn't happen all the time but its frequent enough where there's no way i could use this mouse full time. So, I will now go ahead and create a new ticket for you. Edit: Here's the post related to this issue.https://support.logi.com/hc/en-001/community/posts/360035232153-MX-Master-3-Scrolling-delay?page=1#community_comment_360009782033.
New comments cannot be posted and votes cannot be cast, More posts from the MouseReview community. I can replicate this exactly.
It's just making that noise because it doesn't go to free spin mode and it just scrolls in ratchet mode. Turned off Bluetooth, no WiFi, Smartphones, or anything 2.4GHz near the mouse or the USB Receiver, and the symptom is the same. Thanks! Sometimes it feels like this mouse just picks up on small quirks in my finger's motion that other mice can't... Is it simply TOO accurate? This way, we can avoid confusion and you can get a direct assistance from them as well. The team will review your case and will be in touch via email as soon as possible. And it more occurs when I scroll the wheel slowly. https://support.logi.com/hc/en-001/community/posts/360035232153-MX-Master-3-Scrolling-delay?page=1#community_comment_360009782033. Please fix this, Logitech. Now it's the unifying adapter as well. Maybe I just have a faulty unit, but searching these forums and internet I found several others having similar issues with MX3's scrollwheels. Around 5% of the time, the scroll is not responding it's like "catching up". There is no workaround or software update that will fix it for most people. I think I have found a workaround within Logitech Options: Select the thumb wheel from the diagram. I'd relly like not to have scrolling issues if I spend 100 bucks for it now.
I can send a video of it, if necessary. With 3 I notice if you scroll few times fast, only one scroll action is registered, sometimes not even one. +1 having the same problem. Turning off smooth scrolling fixed this entirely. I've already checked a few retailers and about half of their demo units have the issue. I tried two different units and had to return both and go back to my MX Master 2s. I just bought the mouse, and it's the exact same for me. Sometimes I can scroll couple of times and then it just stops registering suddenly, and sometimes it just doesn't do anything at all for a couple of minutes. Also having the same issues with my unit. Hi Arttu,Thanks for reaching out and sorry to hear about your experience with the MX Master 3. Lifting the mouse and scrolling it doesn't register for about half a second. The one stop for anything regarding computer mice! It happens more often when I enable smooth scrolling. Lag occurs intermittently.If i scroll down (or scroll up too.) Something to do with how the Darkfield™ tracking laser senses a change in tracking surface and somehow affects the scroll wheel. I work a lot in Excel and fast scroll reaction is a must. I was having this issue with my MX Master 1 (no scroll for about 1 second after lifting the mouse off a table), disabling this in the logitech app fixed it. from the website or excel sheet, etc.. the screen won't move sometime. Jep, same problem. Hopefully on their next version it will be fixed . Similarly for thumb wheel I can adjust the Thumb when sensitivity to either end of the scale, but even the smallest thumb movement moves Excel worksheet 4 or 5 columns across at a time. Actually, it's a known fault with these mice. I'm also experiencing the issue. I think I'm having a similar issue with the MX Master 3. I think when action is too fast, it does not get registered or impulses just merge into one. Press question mark to learn the rest of the keyboard shortcuts. I am having exactly the same experience. In my job I rely heavily on Excel spreadsheets and the horizontal scroll is what convinced me to upgrade from a Performance MX mouse.
Regards,Jennifer. We'd love to keep the conversation going directly with the Support Team. My MX master 1, has the same issue if I enable smooth scrolling in the logitech app on my mac. Have you resolved it? Too annoying to ignore! You did however resolve my major concern with the scroll wheel - whenever a new window would pop out of my browser, there was a 1-2 second hesitation before being able to scroll. I had the same problem, but after using the logitech connection utility software to sync with a different receiver the issue seems to be fixed even with the original receiver. but there it has been only Bluetooth. After uninstalling Options the issue isn't happening as often, but it's still a hit and miss wether the scrollwheel works. Very interesting. SAME, so annoying. I've now ordered a new one but the noise on that one is even worse. When the ratcheting mode is disabled by button bellow the wheel, the free spin works without an issue and makes absolutely no sound.
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